Angela MacDonald, HMRC’s deputy chief executive, said: “Changing our services to encourage customers to self-serve online wherever possible will allow our helpline advisers to focus support where it is most needed – helping those with complex tax queries and those who are vulnerable and need extra support.”
The trade body UK Finance, which represents the banks, said: “The financial services sector invests more in countering fraud...
“I’ve mentioned our colleagues are more engaged, they’re telling us they’re happier than ever and that’s because we’ve worked...
Borrowing in October hit £22.3bn, with public sector debt over £2 trillion.
A spokesperson from the Department for Business, Energy and Industrial Strategy said: “While no government can control global gas...
Covid: The new lockdown rules for England, Wales, Scotland and Northern Ireland
In the aftermath of the Covid pandemic hundreds of thousands of people were affected by passport processing delays, with...
Sam Mitchell, chief executive of online estate agent Strike, said: “After the mad rush in March to complete and...
If you are looking to understand South Africa’s current struggles – its soaring crime and unemployment rates, its stubborn...
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