It recovered a further £20,000 two months later but only refunded the remaining £43,000 in April this year – 18 months on from when the fraud took place – after Carol took her case to the Financial Ombudsman Service, which ruled in her favour and ordered Tide to refund the money, plus thousands of pounds in interest.
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Peter King, 52, was planning to use the sale to buy tickets from his local station, Hockley in Essex,...
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