It has used an answer by text service and told MPs that it did not have the resources to meet rising demand. It said it received more than three million calls on resetting online passwords, getting tax codes, and checking National Insurance numbers, all of which could easily be done via digital channels instead.
A “politically deliverable” pathway to net zero, the Blair Institute report says, is one that “focuses on a limited...
Extending HS2 to Euston involves digging a 4.5-mile (7.2km) tunnel from Old Oak Common, in the capital’s western suburbs,...
Daniel Browne, who runs Blossom & Browne’s Sycamore, a laundry service for London hotels, says trying to hire new...
Adam French, Which? consumer rights expert, said: “With more and more people tempted by ticket insurance during the pandemic,...
Ian Payne, chairman of the nationwide Stonegate group of pubs, wrote on social media that the chain has around...
US shares hit record highs on Wall Street and the dollar posted its biggest gain in eight years as...
Russ Mould, investment director at stock broker AJ Bell, said the American investors may have considered Morrisons – the...
“Government support was helpful to retain as many jobs as possible, however, uncertainty of the duration of support and...
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