Angela MacDonald, HMRC’s deputy chief executive, said: “Changing our services to encourage customers to self-serve online wherever possible will allow our helpline advisers to focus support where it is most needed – helping those with complex tax queries and those who are vulnerable and need extra support.”
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‘Shops refusing cash left me unable to buy basics’
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Caroline Abrahams, charity director at Age UK, said: “Many older people rely on cash and it’s really disappointing that...
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Workers on voluntary Real Living Wage see 10% pay rise
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“Yes, it costs more money,” said Brett Mendell, director of textiles manufacturer Thomas Kneale in Manchester. “But you get...
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‘I’m stuck in my flat due to £4k service charge’
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Kasun Kalirai feels “stuck”, struggling to sell the flat he loves, that he would never have put on the...
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Buyers revive interest in city flats after return to office
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“In the initial stages of the pandemic, houses stole the show, as people looked for as much room as...
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Emirates will keep flying to Russia unless its owner stops it
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Abu Dhabi has also not severed economic ties with Moscow. It was one of only three countries, along with...
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Who is Rishi Sunak?
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“I was just out with my younger brother and younger sister, and I think, probably pretty young, I was...
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Joe Biden makes history by joining UAW picket line
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On the picket line in Michigan, word of the duelling visits was greeted by groans and “a lot of...
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